Use coaching frameworks as defaults for scenario guidance, evaluation, and manager coaching
Coaching Frameworks define the conversation stages, coaching prompts, and evaluation criteria used by scenarios and practice reviews. Organization settings provide defaults. Individual scenarios can override the default framework.
Frameworks are not limited to sales. They can support:
Frameworks can define:
Organization settings choose defaults for coaching, talk-ratio visibility, and evaluation templates. These defaults apply when a scenario does not choose its own framework.
When a scenario selects a framework, the scenario framework takes precedence. The scenario can also select specific framework stages so a short practice can focus on one skill area instead of the whole methodology.
When a learner completes a framework-backed scenario, Oliver stores the framework version and compiled rubric used for that attempt. This keeps historical scorecards explainable even if the framework changes later.
Managers can review: