Oliver AI tracks AI usage across the platform and applies it to your organization's current trial or subscription allowance. The system records chat, coaching, evaluations, scraping, and other supported AI actions for reporting and billing enforcement.
Oliver AI tracks both language-model usage and voice-provider usage where applicable.
- Chat and coaching activity
- Practice and live-call support
- Evaluation and transcript analysis
- Onboarding helpers such as scraping and knowledge extraction
Usage is applied across several features:
- Practice Sessions -- AI responses and supporting voice usage
- Coaching Chat -- Each message exchange and AI response
- Call Evaluations -- Transcript analysis and scoring
- Onboarding -- Company analysis, scraping, and knowledge extraction
- Other AI helpers -- Any feature explicitly covered by your organization's entitlement policy
Oliver AI logs every AI interaction with detailed usage metrics:
- Per-interaction breakdown -- See which action occurred and when.
- Feature attribution -- Know whether usage was tied to practice, chat, evaluation, or onboarding.
- Timestamps -- When each AI usage event occurred.
- User attribution -- Which team member consumed the usage.
To view usage logs, navigate to the Usage section of the platform.
Your organization's subscription view shows:
- Current plan or trial -- What billing state the organization is in
- Current period -- The active billing or trial window
- Allowance remaining -- How much included AI allowance remains in the period
- Allowance consumed -- Total usage to date in the current period
When you interact with an AI feature:
- The system checks whether your organization's trial or subscription allows the action.
- Your message is sent to the AI.
- The AI generates a response.
- The resulting usage is recorded against the organization's billing period.
- The usage event is logged.
Tips to optimize AI usage:
- Keep conversations focused -- Shorter, more targeted conversations use less allowance.
- Start new sessions -- Begin fresh chat sessions for new topics instead of continuing very long conversations.
- Review before repeating -- Check your call evaluations before re-running the same practice scenario.
- Use specific questions -- Targeted questions to the coaching chat get concise, efficient responses.
If your organization's trial expires or the included allowance is exhausted:
- AI features may be blocked until billing is updated.
- You will see an error message indicating the plan or trial does not currently allow the action.
- Practice sessions cannot be started.
- Coaching chat will not generate responses.
Contact your manager or admin to update the subscription through the billing system.
See Billing Plans and Payments and Billing for plan and checkout details.
Note: AI usage still varies based on conversation length, transcript size, and voice duration. Monitor usage regularly to avoid hitting your plan limit unexpectedly.