Payments and Billing

Payments and Billing

Oliver AI uses Stripe for secure payment processing. Managers and admins can start a plan, convert from trial to paid, and manage billing through Stripe-backed checkout.

How Payments Work

All payment operations require you to be logged in. The payment flow in Oliver AI:

1. Select a plan -- Choose the available self-serve plan for your organization.
2. Start checkout -- Oliver sends you to Stripe Checkout.
3. Payment processed -- Stripe securely processes the payment.
4. Subscription activated -- Your organization's billing state is updated to the paid plan.

Creating a Payment

1. Navigate to Pricing or Subscription.
2. Select the plan you want to start.
3. Click Start Trial, Upgrade, or Checkout.
4. Enter the required information:
   • Email -- Your email address (required for receipt)
   • Payment details -- Card number, expiry, and CVC via Stripe Checkout
5. Confirm the payment.

Payment Information Required

Every payment requires:

Field	Description
Amount	The total cost of the plan
Currency	Payment currency (e.g., USD)
Email	Receipt email address

Note: Your card details are handled securely by Stripe and never touch Oliver AI's servers.

After Payment

When a payment succeeds:

1. A payment record is created in your account.
2. The selected plan becomes active for your organization.
3. Trialing organizations are converted into paid subscriptions without creating a second current subscription.
4. A receipt is sent to your email address.

Viewing Payment History

To see past payments:

1. Go to Billing > Payment History.
2. The list shows all payments with:
   • Payment date
   • Amount and currency
   • Status (succeeded, pending, failed)
   • Associated plan

Payment Security

• All payments are processed through Stripe, an industry-leading secure payment provider.
• Oliver AI never stores your full card number or security code.
• Your payment details are entered directly on Stripe's secure form — they never pass through Oliver AI's systems.
• Email validation is enforced before processing any payment.

Troubleshooting Payments

Payment Declined

• Verify your card details are correct.
• Check that your card has sufficient funds.
• Contact your bank if the card is being blocked.
• Try a different payment method.

Subscription Not Updating After Payment

• Wait a few minutes -- payment confirmation may be delayed.
• Check your email for a payment confirmation.
• Navigate to the Subscription page and refresh.
• Contact your admin if the plan still does not appear after 15 minutes.

Need a Refund

Refund requests should be directed to your organization admin or Oliver AI support. Refunds are processed through Stripe and may take 5-10 business days to appear on your statement.

Note: You must be logged in to create a payment. Ensure the email address provided is valid and properly formatted to avoid processing errors.