Completing Assigned Training

Completing Assigned Training

Managers can assign guided training to help staff prepare for a specific situation, product update, objection, or customer conversation. Assigned training is short and practical: read the brief, complete the voice practice, then review your score.

Find Assigned Training

1. Go to My Work.
2. Look for the Assigned Practice section.
3. Select Open Assignment or Retry Assignment.

Oliver opens the assignment overview first so you can read the brief, goals, due date, attempts, and target score. From there, select Start Voice Practice to open the matching scenario in Live Calls.

Read the Brief

Before the call starts, Oliver shows a briefing page. This may include:

• Why the training matters
• Key messages to remember
• Learning goals
• What you should demonstrate during the call

Read the brief before starting. The voice practice is scored against the training goals and scenario criteria.

Start the Voice Practice

Select Call to begin. Oliver plays the customer or prospect. Respond naturally, as if this were a real conversation.

During the call:

• Acknowledge the customer's situation.
• Use the information from the brief.
• Ask questions before recommending a next step.
• Address objections or concerns calmly.
• Try to demonstrate each learning goal.

Finish the Assignment

When the call ends, Oliver saves your practice session and updates your assignment automatically.

The assignment may become:

• Completed if you met the completion rule.
• Needs Retry if a target score was set and your latest attempt did not pass.
• In Progress if the attempt was not completed.

If the assignment says Needs Retry, open it again and complete another practice call.

Scores and Attempts

Some assignments have a target score. If a target score is shown, aim to meet or exceed it. Oliver tracks attempts and the best score for the assignment.

If there is no target score, one completed practice call usually completes the assignment.

Tips

• Do not skip the brief. It gives you the context your manager wants you to use.
• Keep the conversation natural rather than reading the brief word-for-word.
• If you need to retry, focus on one improvement at a time.
• Review your transcript and feedback after the call while the conversation is fresh.