Practice sessions are structured AI-powered sales conversations where you roleplay as a salesperson while the AI plays a realistic customer persona. Each session is logged, evaluated, and tracked for your development.
Before starting a practice session, ensure:
- You are logged in with a verified account
- Your organization has products configured in the catalog
- Your organization's trial or subscription allows AI practice
- You have an active seat and a role that can start practice
From the sidebar, go to Live Calls (under the Practice section). This is where you launch new sessions.
Choose a product from your organization's catalog. Products represent what your company sells and determine the context for the AI customer conversation.
Each product has:
- Name -- The product or service being sold
- Description -- Details about features, pricing, and positioning
- Target audience -- Who typically buys this product
Scenarios define the type of sales interaction you want to practice. Common scenarios include:
| Scenario Type | Description |
|---|
| Cold Call | Initial outreach to a new prospect |
| Discovery Call | Exploring customer needs and pain points |
| Product Demo | Presenting your solution in detail |
| Objection Handling | Responding to prospect concerns and pushback |
| Follow-up Call | Re-engaging after initial contact |
| Closing Call | Working to secure a deal commitment |
Your organization may also have custom scenarios created by managers.
Domains categorize the industry vertical of the customer persona. Selecting a domain makes the AI customer more realistic by giving them industry-specific knowledge and concerns.
Click to begin the session. The system will:
- Create a practice session record linked to your user and organization
- Initialize the AI customer persona based on your selected product, scenario, and domain
- Record AI usage against your organization's current billing period as the conversation progresses
The AI customer will begin the conversation based on the scenario context. Engage naturally:
- Introduce yourself -- State your name and company as you would on a real call.
- Follow the scenario -- If it is a discovery call, focus on asking questions. If it is a demo, present your product.
- Respond to cues -- The AI customer will give realistic responses, raise objections, ask questions, and make decisions based on how you handle the conversation.
- Stay professional -- Treat the session as a real interaction for the most accurate evaluation.
When the conversation reaches a natural conclusion:
- Wrap up the call as you would in a real scenario (summarize next steps, thank the customer).
- End the session using the end button.
- The session data is saved, including the full transcript and duration.
Each practice session records:
- Transcript -- The complete conversation text
- Duration -- How long the session lasted
- Product -- Which product was discussed
- Scenario and Domain -- The selected context
- AI usage -- Usage recorded for the AI and voice services behind the session
- Timestamp -- When the session took place
- Organization and location -- For multi-store tracking
When you end a practice session, Oliver AI automatically:
- Saves the full transcript of the conversation
- Generates an AI evaluation of your performance against configured sales behaviours
- Calculates behaviour scores on a 1--5 scale (Novice to Expert) for areas such as communication clarity, product knowledge, objection handling, engagement, and closing effectiveness
- Records usage against your organization's trial or subscription allowance
Review your evaluation immediately after the session to get the most out of the feedback while the conversation is fresh in your mind.
Note: Each practice session counts against your organization's AI allowance. If you see a plan access or allowance message, contact your manager or admin to review the subscription.
You can view your session history with pagination support:
- Sessions are listed in reverse chronological order
- Each entry shows the product, scenario, duration, and date
- Click a session to view the full transcript and associated evaluation
Note: Practice sessions are scoped to your organization. You can only see sessions belonging to your own organization, and managers can see sessions from their team members.
- Treat it like a real call -- The more realistic your approach, the better the feedback.
- Start with shorter sessions to get comfortable with the AI interaction flow.
- Vary your scenarios across sessions (cold calls, discovery, demos, objection handling, closing) to develop a well-rounded skill set.
- After each session, immediately review the evaluation before starting another -- check your behaviour scores to spot patterns.
- Practice regularly -- Aim for a few sessions per week for the fastest improvement.