A complete guide to the post-call results page: transcript, scores, analytics, and objection handling
After every practice session, Oliver AI generates a detailed results page that breaks down your performance across multiple dimensions. This page is where you turn a single practice call into actionable improvements. Understanding each section -- and how to use it -- is critical for getting the most out of your training.
The results page is available immediately after ending a call. You can also return to any past result from your Practice History.
The results page uses a two-panel layout on desktop screens.
| Panel | Position | Content |
|---|---|---|
| Transcript | Left (40% width) | Full conversation in a scrollable chat view |
| Analysis | Right (60% width) | Tabbed interface with Feedback, Analytics, and Objections |
On smaller screens the two panels stack vertically, with the transcript appearing first and the analysis tabs below it.
At the top of the page, a header displays a summary message based on your overall score:
| Score Range | Message |
|---|---|
| 85 and above | Outstanding performance |
| 70--84 | Strong performance |
| 50--69 | Room for improvement |
| Below 50 | Keep practicing |
The header also shows the call type, customer persona name, and date of the session.
When you first land on the results page, the call data (transcript and metadata) loads immediately, but the AI evaluation may still be processing on the backend. During this time you will see:
The page automatically polls for the evaluation every three seconds and stops polling as soon as the results arrive. No manual refresh is needed. The transcript is available to review while you wait.
The left panel displays the full conversation transcript in a chat-bubble format, similar to a messaging application.
The panel header shows a "Transcript" label alongside a count of the total messages exchanged (for example, "24 messages"). The panel scrolls automatically to the bottom so you can see the most recent messages first, and you can scroll up to review earlier parts of the conversation.
If no transcript data is available, the panel displays a "No transcript available" message with a speech-bubble icon.
Tip: Read through the transcript with fresh eyes before looking at scores. Try to identify your own strengths and weak points, then compare your self-assessment to the AI evaluation on the right.
The right panel contains three tabs, each with its own icon:
| Tab | Icon | Purpose |
|---|---|---|
| Feedback | Speech bubble | Overall score, criteria scorecard, coaching cards |
| SPICED | Radar | Discovery framework evaluation across 5 dimensions |
| Analytics | Bar chart | Conversation statistics and behavioral metrics |
| Objections | Shield | Detected buyer objections and your responses |
The Feedback tab is selected by default. The Objections tab shows a count badge (in rose/red) when objections were detected, so you can see at a glance whether the buyer pushed back during your call.
Each tab shows a skeleton loading state while the evaluation is being processed, then transitions to the real content once data arrives.
The SPICED tab evaluates your discovery conversation against the SPICED sales framework (Situation, Pain, Impact, Critical Event, Decision). It appears with a radar icon alongside the other tabs.
Overall score ring -- Shows your aggregate SPICED score out of 100, with the same green/amber/red color coding as the Feedback tab.
Dimension bars -- Five horizontal bars display your score for each SPICED dimension. Each bar shows the dimension letter, full name, a color-coded progress bar, and percentage.
Expandable drill-down -- Click any dimension bar to see the individual pass/fail questions. Each question shows a green checkmark or red X with a brief AI-generated explanation.
Coaching tip -- A highlighted card at the bottom provides a one-line coaching suggestion targeting your biggest gap.
For a detailed guide to SPICED scoring and how to improve each dimension, see SPICED Discovery Scorecard.
The Feedback tab is the primary evaluation view. It contains three sections: the score ring, the criteria scorecard, and the coaching cards.
At the top of the Feedback tab, a circular score ring displays your overall score out of 100. The ring animates upward from zero to your final score when the page loads.
The ring color changes based on your score:
| Score | Ring Color | Meaning |
|---|---|---|
| 70 or above | Green (emerald) | Good performance |
| 50--69 | Amber/yellow | Acceptable but needs work |
| Below 50 | Red (rose) | Significant improvement needed |
Next to the ring, you will see the "Overall Score" heading, the call type (for example, "Discovery Call"), and the call duration formatted as minutes and seconds.
Below the score ring, the "Score Breakdown" section lists each evaluation criterion as an expandable row. Each row shows:
objection_handling becomes "Objection Handling").If enhanced feedback is available for a criterion, a chevron icon appears on the right edge of the row, indicating the row is expandable. Click the row to reveal the drill-down panel, which contains:
Click the row again to collapse the drill-down. Rows without enhanced feedback are not expandable.
Tip: Focus on criteria where you scored below 50 first. Expand those rows to read the specific improvement suggestions, then practice one or two targeted improvements in your next session rather than trying to fix everything at once.
Below the scorecard, up to three coaching cards appear. Each card has a distinct color and icon:
| Card | Background | Icon | Content |
|---|---|---|---|
| What You Did Well | Green (emerald) | Check circle | Strengths the AI identified in your performance |
| Focus Areas | Amber | Alert circle | Specific areas where you need improvement |
| Coach Tips | Indigo | Lightbulb | Actionable suggestions from the AI coach |
Each card only appears if the AI generated content for it. Cards display their text in a readable paragraph format with preserved whitespace, so multi-line coaching advice is formatted clearly.
The Analytics tab provides quantitative conversation metrics that go beyond subjective scoring. If analytics data is not available for a particular call, the tab displays a message stating "Analytics not available for this call" along with a note that enhanced analytics are generated for new calls.
The top section shows a horizontal split bar representing how much of the conversation you spent talking versus how much the customer spoke.
If your talk percentage exceeds 70%, a contextual warning appears in an amber banner:
"You dominated the conversation. Try asking more questions to let the customer share."
Below the ratio bar, four stat cards appear in a two-by-two grid:
| Metric | Description | Contextual Guidance |
|---|---|---|
| Filler Words | Count of filler words used (um, uh, like, you know) | Lower is better. High counts suggest nervousness or lack of preparation. |
| Talk Speed | Average words per minute (WPM) | Displayed as a raw number. Natural conversation pace is typically 120--150 WPM. |
| Longest Monologue | Duration of your longest uninterrupted speaking segment, in seconds | If over 60 seconds, a "Try shorter responses" subtitle appears. At or under 60 seconds, the subtitle reads "Good conversational pace." |
| Questions Asked | Number of questions you asked during the call | Fewer than 3 questions triggers an "Ask more discovery questions" subtitle. 3 or more displays "Good engagement." |
Each card shows the metric label, the value in large bold text, and the contextual subtitle underneath. The cards animate into view with a staggered delay.
The Objections tab surfaces every buyer objection the AI detected during your conversation and evaluates how effectively you handled each one.
If no objections were detected, the tab shows a "No objections detected in this call" message with an explanation that either the buyer had no objections or analytics are not available for this call.
When objections are present, the tab shows a header with the total count (for example, "Objections Detected (3)") followed by individual objection cards.
Each objection card is divided into two sections:
Buyer Objection (top half, gray background):
Your Response (bottom half, white background):
Each response receives one of three effectiveness ratings, displayed as a small colored badge:
| Rating | Badge Color | Meaning |
|---|---|---|
| Good | Green (emerald) | You addressed the objection effectively |
| Fair | Amber | Your response was adequate but could be stronger |
| Poor | Red (rose) | The objection was not well handled |
Tip: Objections rated "Poor" or "Fair" are your best opportunities for targeted practice. Note the specific customer concern, think about how you would handle it differently, then run another session with an objection-handling scenario to practice that exact type of pushback.
Below both panels, an action bar provides navigation buttons. The available actions differ based on your role.
Employees see four buttons:
| Button | Icon | Behavior |
|---|---|---|
| Practice Again | Refresh icon | Returns to Live Calls with the same product and call type pre-selected, so you can immediately retry |
| Chat with Coach | Message icon | Opens My Coach for follow-up questions about your performance |
| View Progress | History icon | Navigates to Practice History to review trends across multiple sessions |
| Back to Calls | Home icon | Returns to the Live Calls page |
The "Practice Again" button is the primary action (indigo background) and is disabled while the evaluation is still processing.
Managers (including admins and superadmins) see two buttons:
| Button | Icon | Behavior |
|---|---|---|
| Back to Dashboard | Dashboard icon | Returns to the manager dashboard |
| Chat with Coach | Message icon | Opens Team Coach with the selected rep call as context |
When a manager navigates to results from a specific rep's detail page, the back button adjusts to read "Back to Rep Detail" and returns to that rep's profile instead of the main dashboard.
Owners and admins may also open Coach Chat from a call result. In those cases, Oliver treats the call as one signal inside broader team, location, organization, setup, or adoption patterns. The quick actions use wording such as "Compare this call to team patterns" instead of "Review my call."
If the call data fails to load entirely -- for example, if the call ID is invalid or a network error occurs -- the page displays a red error banner with the message "Error Loading Results" and a "Return to Calls" button. This replaces the entire two-panel layout.
Note: Results are scoped to your organization. Employees can only see their own call results. Managers can view results for any team member by navigating from the manager dashboard or a rep's detail page.