What's New -- Late February 2026

This update brings a major overhaul to the call results experience, a restructured sidebar, a persistent AI coach widget, and a collection of UX improvements across the platform. These changes are the result of a comprehensive platform audit and reflect feedback from users across all roles.

Rebuilt Call Results Page

The call results page has been completely rebuilt with a two-panel layout that makes it easier to review your practice sessions and understand exactly where you performed well and where to focus next.

New layout structure:

Left panel -- Full transcript -- The complete conversation transcript is displayed on the left side of the screen, giving you a scrollable record of the entire call. This makes it straightforward to follow the conversation flow while reviewing your scores and feedback on the right.
Right panel -- Analysis tabs -- The right side of the page is organized into three tabbed sections, each providing a different lens on your performance.

Animated score ring:

At the top of the analysis panel, a new animated score ring displays your overall call score on a 0--100 scale. The ring fills and color-codes based on your result -- green for strong performance, amber for moderate, and red for areas that need significant work. This gives you an immediate visual summary before you dig into the details.

Three analysis tabs:

The right panel is divided into three tabs, each focused on a different aspect of your call:

Feedback tab -- Shows your score breakdown by evaluation criteria. Each criterion is listed with its individual score and a short summary. You can expand any criterion to see two additional sections: "Why you scored this way," which explains the reasoning behind your score with specific examples from the transcript, and "What you could do differently," which provides concrete, actionable suggestions for improvement. This drill-down capability replaces the previous flat list of scores with a much richer feedback experience.
Analytics tab -- Provides quantitative metrics about how you communicated during the call. Metrics include your talk-to-listen ratio (how much of the conversation you dominated versus letting the buyer speak), filler word count (instances of "um," "uh," "like," and similar), talk speed in words per minute, longest monologue duration, and number of questions asked. These numbers help you identify patterns in your delivery that you might not notice during the conversation itself.
Objections tab -- Lists the objections raised by the AI buyer during the call, with direct quotes pulled from the transcript. Each objection includes an effectiveness rating indicating how well you handled it. This tab is particularly useful for practicing objection-handling techniques across different customer scenarios.

Role-specific action buttons:

The page now displays different action buttons depending on your role:

Employees see three options: "Practice Again" to immediately start another session with the same scenario, "Chat with Coach" to discuss the results with the AI coach, and "View Progress" to navigate to your performance history and track improvement over time.
Managers see a "Back to Dashboard" button that returns them to the team management view after reviewing a team member's call.

For a complete walkthrough of interpreting your scores and using each tab, see Understanding Your Call Results.

The sidebar navigation has been restructured into task-oriented sections that group features by what you are trying to do rather than by technical category. The previous flat list of 17+ navigation items for managers has been replaced with clearly labelled groups.

New section structure:

Practice -- Contains the features you use to run practice sessions, including Live Calls and related entry points.
My Progress -- Groups personal performance tracking features: your call history, progress dashboards, and coaching interactions.
Team -- For managers, this section surfaces team management, team analytics, and coaching tools in one place.
Setup -- Administrative features for configuring the platform: products, templates, domains, and scenarios.
Admin -- Organization-level settings, user management, roles, and billing (visible only to admin and superadmin roles).

This reorganization does not remove any features -- it groups them in a way that matches how people actually use the platform. Items that are not relevant to your role remain hidden, so employees see a focused navigation while managers and admins see the additional sections they need.

For a full guide to the updated navigation, see Navigating Oliver AI.

Goals Simplified

Goals returned as a simpler rep performance tracker. Managers and admins can assign goals to reps and update progress manually. Employees can view the goals assigned to them.

The earlier OKR, auto-sync, call-analysis, and live-tracking goal flows remain retired.

A persistent AI coach widget became available across the authenticated app in this release. Previously, coaching conversations were only accessible by navigating to the dedicated Chat page. Now you can get coaching help without losing your place.

April 2026 update: The Coach entry point has since moved into the top navigation and now opens a role-aware right-side Coach panel. See Coach Chat for the current behavior.

How it works:

Persistent entry point -- Coach Chat is available from the main app chrome, so you can open an inline coaching conversation without navigating away.
Context-aware -- When you click "Chat with Coach" on the call results page, the widget opens automatically with summarized context from that result. This means you can ask questions like "How should I have handled that pricing objection?" and the coach will reference the available score and feedback summary.
Non-disruptive -- The widget panel does not navigate you away from whatever you are working on. Close it at any time and your conversation is preserved for next time.
Available everywhere -- The widget appears on dashboards, product setup pages, progress views, and all other platform pages. You can ask general sales coaching questions at any time, not just after a call.

For details on how to get the most out of the Coach panel, see Using the Coach Panel.

UX Improvements

This release includes several smaller improvements across the platform that collectively make the experience smoother and more reliable.

Breadcrumbs:

Breadcrumb navigation has been added across pages throughout the platform. You can now see where you are in the page hierarchy and click any breadcrumb segment to navigate back to a parent page. This is especially helpful when drilling into nested views like team member details or individual call results.

Manager dashboard refinements:

Updated invite modal -- The modal for inviting new team members to your organization has been redesigned for clarity. Required fields are better labelled, and the flow provides clearer confirmation when an invite is sent.
Recent calls list -- The manager dashboard now surfaces a list of recent calls across your team, making it faster to spot activity and jump into reviewing results without navigating through multiple pages.

Improved error boundaries:

We have added more resilient error boundaries throughout the application. If a specific section of a page encounters an issue, the rest of the page continues to function normally. Previously, certain errors could cause an entire page to show a generic error state. Now, only the affected component displays an error message while everything else remains interactive.

Dark mode polish:

Dark mode support continues to improve across key pages. This release includes refinements to contrast, border colors, and background shading on the call results page, quick launcher, settings, and several additional views. If you use dark mode (available under Settings > Theme), you should notice fewer visual inconsistencies.

Feedback

If you have questions about any of these changes or suggestions for future improvements, let your organization administrator know. We review all feedback and use it to prioritize our roadmap.

What's New -- Late February 2026