6 articles
How to create a practice session, select scenarios, and interact with the AI customer
How practice calls are recorded, stored, and how to review past sessions
How AI evaluations work, scoring criteria, behaviour tracking, and interpreting your results
A complete guide to the post-call results page: transcript, scores, analytics, and objection handling
How the SPICED framework evaluation works, interpreting your scores, and improving each dimension
How staff complete a guided training assignment with a brief and voice practice call