Oliver AI is an AI-powered sales training platform designed to help sales teams sharpen their skills through realistic practice sessions, coaching feedback, and performance analytics. Whether you are a sales rep looking to improve your technique or a manager tracking team performance, Oliver AI provides the tools you need.
Oliver AI simulates real-world sales conversations so your team can practice without the pressure of live prospects. The platform uses advanced AI models to play the role of customers, evaluate performance, and deliver actionable coaching feedback.
Key capabilities include:
- AI Practice Sessions -- Engage in realistic sales conversations with AI-generated customer personas tailored to your products and industry.
- Call Evaluations -- Every practice session is automatically evaluated against defined sales behaviours such as objection handling, discovery skills, and de-escalation.
- Coaching Chat -- Get on-demand sales coaching from an AI coach that understands your company, products, and selling approach.
- Team Analytics -- Managers see dashboards with team success rates, call durations, top performers, and leaderboards.
- Sales Frameworks -- Configure coaching frameworks and evaluation criteria to match your organization's sales methodology.
As a sales representative, you can:
- Start practice sessions with AI customers based on your assigned products and scenarios
- Review your call evaluations and scores after each session
- Chat with the AI sales coach for tips and feedback
- Review your own progress and AI usage where your role allows it
In addition to employee features, managers can:
- View team insights dashboards with performance metrics and trends
- See individual rep analytics and call history
- Send rep invitations and manage team activity within their scope
- Configure sales behaviours and coaching frameworks
- Monitor leaderboards and team rankings
Org Admins are customer workspace owners. They can:
- Organization management across multiple locations
- User and role management for their organization
- Billing, seats, and subscription management
- Organization-wide team analytics
- Rep invitations and role management
Superadmins are Oliver platform operators. They can:
- Support and monitor customer organizations
- View platform-wide analytics
- Manage system configuration and internal QA tools
- Configure platform-level billing plans and operational settings
To begin using Oliver AI:
- Verify your email -- After registration, check your inbox for a 6-digit verification code.
- Build your training brief -- New Org Admins complete the AI onboarding call or text setup so Oliver understands the business, sales motion, and training goals.
- Complete company setup -- Admins configure the organization profile and let AI analyze your website.
- Add your products -- Set up the products and services your team sells.
- Invite your team -- Send email invitations to team members.
- Start practicing -- Launch your first practice session and get AI coaching feedback.
For more detail, see AI Onboarding Call and Business Training Brief.
Note: Your organization needs an active trial or subscription before team members can use AI features. Contact your manager or admin if you see a plan access or allowance message.
Use the Knowledge Base (this site) to find answers to common questions. If you cannot find what you need, reach out to your organization administrator or contact Oliver AI support.